Lottoland Casino AT - Hráč nevyplatil výhry ze hry Aviator v Lottolandu.

I'm experiencing an Aviator issue with Lottoland.

I have been given incorrect information by Lottoland.

I played a round of Aviator where I placed a bet of 100 Euros and set an automatic exit at 2.00x. The arrow landed exactly on 2.00x but I wasn't paid any money even though I had an automatic exit and the arrow landed exactly where I had set my exit to be, it should have exited at 2.00x.

I'm quite desperate since I'm no longer receiving support help from Lottoland because I've bombarded them with many messages.

Lottoland responded after I had thoroughly shown evidence and screenshots that the arrow only reached 1.52x and that I didn't receive my winnings. But I have a screenshot of the round and you can see the time and the exit at 2.00x where the arrow broke off. I implore you to help me because it's about 200€, which is a lot of money for me.

I would send all the information via email along with the screenshots of the Aviator round and the emails from Lottoland Casino.

I hope to receive a prompt reply.

With friendliest regards,

Thanks for reading.

Ich habe Bei lottoland einen Aviator fehler.

Ich habe Falschinformationen gegenüber von Lottoland erhalten.

Ich habe eine Aviator runde gespielt wo ich 100Euro eingesetzt habe und einen Automatischen Austieg bei 2.00x gesetzt habe. Der Pfeil kam genau auf 2.00x und es wurde mir kein Geld ausbezahlt obwohl ich einen Automatischen Austieg hatte und der Pfeil genau auf 2.00x wo ich auch den Austieg gesetzt habe um es auf punkt 2.00x rausnehmen sollte.

Ich verzweifel gerade da ich keinen Support Hilfe mehr bekomme von Lottoland weil ich sie mit sehr vielen nachrichten bombardiert habe.

Lottoland kam mit einer Antwort nachdem ich alles gründlich mit Screenshots und Beweisen gezeigt hab das der Pfeil nur bis 1.52x gekommen ist und das ich den Gewinn nicht erhalten habe. Ich habe aber Die runde gescreent und ich habe die Uhrzeit drauf und den Austieg kann man auch sehen das es auf 2.00x war den Pfeil auch wo er bei 2.00x abgebrochen ist. Ich bitte Sie das sie mir da helfen da es um 200€ geht was viel geld für mich ist.

Ich würde ihnen alle Informationen per email zukommen lassen mit den Screenshots von der Aviator Runde und den Emails von Lottoland Casino.

Hoffe auf eine Schnelle antwort.

Mit freundlichen Grüßen

Danke für die Durchlesung

Dear mihaelstnc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear mihaelstnc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already sent the evidence via email

Ich habe schon längst über die email die Beweise geschickt

Thank you very much, mihaelstnc, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi mihaelstnc,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Lottoland Casino AT to join the conversation and contribute to the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.