Loki Casino - Hráč požádal o vrácení vkladu.

For over 4 years I think I played at Loki Casino and during all those years I lost over 100,000 euros and ruined my financial, psychological, family, friends, everything you can think of. I completely destroyed my life ending up in debt however the casino and the vips managers always encouraged my addiction with bonuses and more bonuses and if I ever won the payout was super fast and more bonuses were offered so I could play more and more and more. When I lost, bonuses and more bonuses and more bonuses, manipulated in such a way that I would always be addicted more and more.

However last month my account was suddenly canceled at this casino and after contacting Mark my casino manager was told that the casino had stopped accepting Portuguese players. I was never told such a thing and the account was canceled without notifying me. My account manager told me that there was another casino from the same group called Golden Star Casino and that if I wanted I could play there because my vip conditions would be the same, that is addiction and more addiction and more addiction.

Today, May 13th, I made my biggest mistake. I had 350 euros and I deposited that money in the casino and lost it. That was all my money I had for the month, for purchases and household expenses. I panicked because I had made the biggest mistake ever because of gambling addiction.

I automatically asked them to cancel my account as I had done it many times before but whenever I asked them to open the account again they opened it 🙂 But this time it was different, I took on the addiction, I got desperate and asked them to return my deposits today because I have a daughter to support and I needed it to feed her, always assuming that it was my mistake. more than 100,000 euros spent in an online casino, I asked for a single favor and the answer was NO!

With all this I just learned a lesson, a big lesson. However, I know that there is a law that requires repentance during the first 24 hours with regard to deposits on any online site even for sites that are outside the Portuguese jurisdiction and therefore this group that against the two casinos has to return the deposits in question to me.

Not to mention all the times I blocked the account and they reactivated my account again after I asked. There are situations here that show the abuse of a person with addiction to the game and so either they give me the money back from these last deposits today or I intend to take this to the end!

Durante mais de 4 anos penso eu joguei no Loki Casino e durante todos esses anos perdi mais de 100.000 euros e dei cabo da minha vida financeira , psicologica , familiar , amigos, tudo o que podem pensar. Destrui por completo a minha vida acabando por ficar endividado no entanto o casino e os gestores vips sempre fomentaram o meu vício com bonus e mais bonus e se alguma vez eu ganhava o pagamento era super rapido e mais bonus eram oferecidos para que eu pudesse jogar mais e mais e mais . QUando eu perdia , bonus e mais bonus e mais bonus , manipulados de forma a que eu ficasse sempre com o vicio cada vez mais e maior.

Entretanto no mês passado a minha conta de repente foi cancelada neste casino e após contactar o Mark o meu gestor de casinos foi me indicado que o casino teria deixado de aceitar jogadores Portugueses. Nunca me foi indicado tal coisa e a conta foi cancelada sem me avisarem. O meu gestor de conta disse me que existia outra casino do mesmo grupo de nome Golden Star Casino e que se eu quisesse podia jogar lá porque as minhas condições vip seriam as mesmas ou seja vicio e mais vicio e mais vicio.

Hoje dia 13 de Maio cometi o meu maior erro. Tinha 350 euros e depositei esse dinheiro no casino e perdi.Esse era o meu dinheiro todo que eu tinha para o mês , para as compras e despesas da casa. Fiquei em panico porque eu tinha assim cometido o maior erro de sempre por causa do vicio do jogo.

Pedi automaticamente para me cancelarem a conta como já o tinha feito anteriormente muitas vezes mas sempre que pedia para me abrirem a conta de novo eles abriam 🙂 Mas desta vez foi diferente, assumi o vicio , fiquei desesperado e pedi para me devolverem os meus depositos de hoje porque tenho uma filha para sustentar e precisava disso para lhe dar de comer, assumindo sempre que o erro foi meu . mais de 100.000 euros gastos num casino online , pedi um unico favor e a resposta foi NAO !

Com isto tudo apenas aprendi uma lição , uma grande lição . No entanto eu sei que existe uma lei que se prende ao arrependimento durante as primeiras 24 horas no que diz respeito aos depósitos em qualquer site online mesmo para sites que se encontram fora da juridisção portuguesa e sendo assim esste grupo que contra os dois casinos Tem que me devolver os dep´ósitos em questão.

Já para não falar de todas as vezes que eu bloqueei a conta e eles me reactivaram a conta novamente após eu pedir. Existem aqui situações que flagram o abuso de uma pessoa com adição ao jogo e sendo assim ou me devolvem o dinheiro destes ultimos depósitos no dia de hoje ou pretendo levar isto até ao fim !

Dear redtugaPT,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent requests for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why?

Could you please advise how much is your active balance now?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear redtugaPT,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.