Locowin Casino - Výběr hráče je zpožděn.

I made 4 withdrawals worth 7800 euros, all were accepted 10 days and 7 days ago respectively, but out of 4 only 1 went into my bank account, on November 22, nothing since then, given that the withdrawals they were accepted two by two, I don't understand the reason why I don't have the money in my account, I respond very hard to the email, in the terms it says they answer up to 48 hours, they answered me even after 5 days .... it's outrageous, I a month since I struggled to get the money

Hey nick,what can i do if one of the 4 transactions went into my bank account and the other 3 didn't, and it took about a month

Hello dorvosrobert31,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

How much did already arrive? Is the rest of the money in a single withdrawal or multiple ones? Did you use any bonus to accumulate your winnings? When was the last time casino respond to you and what was it?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

I checked now and the date on which the transactions were accepted does not match, in the email it is a date and in the screenshot it is another date and time

Could you please provide both screenshots? Please send it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

I sent you a screen email with the transaction email and another with what they sent me

Nick no answer?

Thank you dorvosrobert31 for the mails. Sorry for the later respond due to holidays i.e. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I understand the situation, it's not the problem

Hello dorvosrobert31!

I will take care of your complaint from now on. I would like to invite representatives of Locowin Casino into this complaint in order to help us resolve this withdrawal issue.

nick they don't want to answer or what's the problem i don't understand, i'm almost 3 months old since I struggled with them

We would like to ask Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

What?

and if they do not want to answer then I am harmed, then what do you help me with?

It's hard because they haven't answered my email in two weeks, do you think they'll answer here?

Dear dorvosrobert31,

I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend that you contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling in the form or how the MGA responded (tomas@casino.guru).

I wish I could be of more help.