Locowin Casino - Ověření hráče je zpožděno.

Locowin verification now takes more than 3 days, I won €3,000 but you hardly get any feedback from support

Locowin Verifizierung dauert mittlerweile über 3 Tage, habe 3.000€ gewonnen jedoch kriegt man kaum Rückmeldung vom Support

Hello Larseehy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you request for the withdrawal and when did you forward them all the documents for verification? Did you receive any respond at all from them?

Please note that it might take up to 14 days to receive your first winnings after finishing the verification process so I would definitely recommend you to wait only.

Looking forward to your answer.

Regards,

Nick

Good day,

The payout was given on Monday 2000 € by immediate transfer and yesterday on 02.06 again 1500 €

So now a total of 3500€, I uploaded the documents on Monday May 30th, wrote to the support several times and asked how things were going, it said that several notes had already been made at the finance department and should be taken care of as soon as possible.

A supporter actually wanted to get in touch with me on Wednesday, but of course that didn't happen.

I think that Locowin deliberately delays the payout (verification) so that players gamble away the money again, I think it's cheeky to make me wait so long without a concrete answer.

Guten Tag,

Die Auszahlung wurde Montag in Arbeit gegeben 2000€ per Sofortüberweisung und gestern am 02.06 nochmal 1500€

Also nun Insgesamt 3500€, die Dokumente habe ich am Montag 30.05 Hochgeladen, habe den Support mehrmals angeschrieben und gefragt wie der Stand der Dinge ist, es hieß das mehre Notizen schon beim Finance Department gemacht wurden und sich so schnell wie möglich gekümmert werden soll.

Eine Supporterin wollte sich auch eigentlich Mittwoch bei mir gemeldet haben, das ist natürlich nicht passiert.

Ich denke das Locowin bewusst die Auszahlung (Verifizierung) in die Länge zieht damit Spieler das Geld wieder verspielen, ich finde es eine Frechheit mich solange warten zu lassen ohne konkrete Antwort.

Hello Larseehy,

Unfortunately if it's your first ever request it will definitely may take up to 14 days. It is a common time frame in most of the casinos. Please let me know in case the first withdrawal wouldn't appear on your account until the end of this week.

It's clear now

Hat sich geklärt

Hello Larseehy,

Do I understand you correctly that the issue has been resolved?

Yes

Ja

Hello Larseehy,

We apologies for the delay in reply. We are happy to announced that your account has been successfully verified even we have processed all your pending withdrawal from our side.

Thanks for your cooperation during the verification process.

Best Regards,

Locowin Casino.

Thank you Larseehy for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick