Locowin Casino - Hráčka se snaží vybrat své výhry.

I have received my credit since November 20th. Not.

I should verify my account and documents v. Send MYFINITY account.

But I have neither a MyFinity account nor a credit card. Just a regular bank account. I've said this a dozen times, but it's always just the standard saying.

Ich bekomme mein Guthaben seit dem 20.11. nicht.

Ich soll mein Konto verifizieren und Dokumente v. MYFINITY Account übersenden.

Ich habe aber weder einen MyFinity account noch eine Kreditkarte. Nur ein normales Bankkonto. Dies habe ich schon zigmal mitgeteilt, es kommt aber immer nur der Standardspruch.

Dear conny0805,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you withdrawn any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, I wasn't told an alternative.

Withdrawals were almost exclusively via SEPA to my bank account, so I don't understand why it's not possible this time.

Nein, ich habe keine Alternative gesagt bekommen.

Auszahlungen erfolgten fast ausschließlich über SEPA auf mein Bankkonto, deshalb verstehe ich nicht, aus welchem Grund es dieses Mal nicht geht.

Today I received another email from Locowin that I should verify my MiFinity account.

I only used this account to deposit.

In addition, as already announced, MyFinity has deactivated the account and it cannot be reactivated.

What am I supposed to prove now?

It must be possible to refund MY 3,500 euros.

Writing from Locowin :

Thank you for contacting us.

Please note that you must send your documents via a secure link that you received in an email dated 12/25/2022.

It is written:

(We understand your situation and appreciate your feedback, but in order to continue with the verification process, you must send us proof of ownership of the MiFinity account to confirm that it belongs to you. Due to the requirements of our license, we must accept all payment methods that you have used, in order to be able to offer safe play, we ask you to provide us with the following payment methods, which you used to deposit 125 EUR in our casino on 09/29/2022: - Screenshot of your MiFinity account (k-***th@gmx.de): Your profile where we can see your name and email address.)

Please do not hesitate to contact us via email 24/7 or via live chat between 10am CET and 11pm CET if you require any further assistance.

Kind regards

Kornelia S*********

Ich habe heute wieder eine Mail von Locowin bekommen, dass ich mein MiFinity Konto nachweisen soll.

Ich habe dieses Konto lediglich zur Einzahlung genutzt.

Außerdem hat MyFinity-wie bereits mitgeteilt-das Konto deaktiviert und es kann auch nicht wieder reaktiviert werden.

Was soll ich denn nun nachweisen.

Es muss doch möglich sein, mit MEINE 3500,-€ zu erstatten.

Schreiben von Locowin :

Vielen Dank, dass Sie mit uns Kontakt aufgenommen haben.

Bitte beachten Sie, dass Sie Ihre Dokumente über einen sicheren Link senden müssen, den Sie in einer E-Mail vom 25.12.2022 erhalten haben.

Es ist geschrieben:

    (Wir verstehen Ihre Situation und wissen Ihr Feedback zu schätzen, aber um den Verifizierungsprozess fortzusetzen, müssen Sie uns einen Eigentumsnachweis für das MiFinity-Konto schicken, um zu bestätigen, dass es Ihnen gehört. Aufgrund der Anforderungen unserer Lizenz müssen wir alle Zahlungsmethoden, die Sie verwendet haben, überprüfen, um ein sicheres Spiel anbieten zu können. Aus diesem Grund bitten wir Sie, uns die folgenden Zahlungsmethoden zu übermitteln, mit denen Sie am 29.09.2022 125 EUR in unserem Casino eingezahlt haben: - Screenshot von Ihrem MiFinity-Konto (k-***th@gmx.de): Ihr Profil, in dem wir Ihren Namen und Ihre E-Mail-Adresse sehen können.)

Bitte zögern Sie nicht, uns per E-Mail 24/7 oder per Live-Chat zwischen 10.00 Uhr MEZ und 23.00 Uhr MEZ zu kontaktieren, wenn Sie weitere Hilfe benötigen.

Mit freundlichen Grüßen

Kornelia S*********

Dear conny0805,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.