Locowin Casino - Hráč byl obviněn z hraní omezené hry.

Hello,

I find Locowin's approach more than outrageous and am very disappointed! As a longtime, loyal player, I didn't expect something like this!

I know there are rules. These include, among other things, a list of blocked games. Unfortunately I didn't see the game "Razor Shark" right away, but we live in the year 2023 and it should be possible to implement a pop-up or an error message that warns you that the game is blocked or you doesn't even get to open the game.

I briefly played a few rounds in the Razor Shark game at 50 cents and didn't make any profit from the spins either.

I have already contacted the mga (Malta Gaming Authority) and filed a complaint there as I think it is a trap . There are enough other casinos where you can't play locked games at all. You are deliberately allowing locked games to be played with bonus money during the wagering period

Never won so "high" and mostly just paid in.

There is a possibility of goodwill and I sincerely hope that Locowin will take a look at the whole thing again, because that's not how you deal with loyal players.

Hallo,

ich finde das Vorgehen von Locowin mehr als unverschämt und bin sehr enttäuscht! Als langjährige, loyale Spielerin habe ich mit so etwas nicht gerechnet !

Mir ist bewusst das es Regeln gibt. Diese beinhalten unter anderem auch eine Liste gesperrter Spiele. Leider habe ich das Spiel "Razor Shark" nicht sofort gesehen, allerdings leben wir im Jahr 2023 und es sollte ohne weiteres möglich sein ein Pop-Up oder eine Fehlermeldung zu implementieren bei der man gewarnt wird das es sich um ein gesperrtes Spiel handelt oder man garnicht dazu kommt überhaupt das Spiel zu öffnen.

Ich habe ganz kurz einige Runden in dem Spiel Razor Shark auf 50 cent gespielt und habe auch kein Profit aus den Spins gemacht.

Ich habe mich auch bereits an die mga ( Malta Gaming Authority ) gewendet und dort eine Beschwerde eingereicht da es in meinen Augen eine Falle ist. Es gibt genug andere Casinos bei der man gesperrte Spiele garnicht spielen kann. Man lässt bewusst zu das gesperrte Spiele mit Bonusged während dem umsetzten gespielt werden können

Noch nie so "hoch" gewonnen und meistens nur eingezahlt.

Eine Möglichkeit der Kulanz gibt es sehr wohl und ich hoffe inständig das Locowin sich das ganze nochmal anschaut denn so geht man mit treue Spieler nicht um.

Dear Blanche,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We think that restricted games for bonus play should be blocked, and this rule enforced at the software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering. That would be an ideal scenario. Another acceptable practice would be to at least alert the players when they access a restricted game that this game is not allowed to be played while they have an active bonus.

Could you please advise if you have been warned by the software when accessing any of the restricted games and if it was your first redeemed bonus in this casino?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Petronela,

I was not warned by the software when accessing any of the restricted games and it was not my first bonus that i redeemed in this casino.

Best regards

Blanche

Dear Blanche,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.