Lady Linda Casino - Hráč se snaží vybrat své výhry.

This casino will not release my withdrawal inspite of several emails.

I thinks it a bogus casino

Dear Tim4,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi there

yes the account is fully verified. They will reply to my email but not process the withdrawals. It should be immediate or should take 48 hours. Nevertheless no withdrawal received or processed

Could you please advise how many days ago you’ve requested a withdrawal?

It’s been 9 days yoday

Could you please advise if the payment is still pending inside your account or it’s been processed and sent but never reached you? Thank you in advance.

Dear Tim4,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.