King Johnnie Casino - Hráč si stěžuje na neoprávněné vklady.

Hi, I have attempted contact and spoken with site staff, about the various transactions that have come out of bank accounts totaling an amount of 8040 using various merchants and names I have found difficult to find but traced back to this site. I do not hold an account with this company and was diagnosed with severe cancer and been incredibly sick and undergoing treatment, so money best used there rather than stolen from my cards. I notified casino they said they found account and closed it but won't give me transaction records or account info to pass on to police for further investigation as I think it could be one of the nurses that visits. Although I'm assuming that but am certain it's not I that played here. After much research and various claims they are licensed and even told by them they are yet to find out they are not or won't supply me with company or licence information.

I was told secuirtu and banking would refund charges in 24 hours. Its been more than 42. Every time I chat to them or ask a qs they say some one will be touch but no one has. Or even tried. I stated I wanted email as its tounge cancer ibjave so talking is hard and u want it documented for police and federal police report and my financial institution that will soon proceed with charge backs if the site doesn't do as they said and address in terms and conditions.

I also asked for clarity on their merchant names that I was charged with but they said they are not authorised to share.

So now do I really have post to this sites to get answers and my money back. Or at least a negotiable amount between the two parties.

The merchants that charged and I'm aware that belong to this are the following according to extensive research but some I'm not sure so clarity would be good. And reply from the security team and banking to initiate my refund

Note charges are from April 30 2020 to current date -

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I just want answers and a appropriate response. Not hard to ask.

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please confirm that you have never registered casino account using your credentials?  When did you notice that funds are being deducted from your bank account without your consent? Could you please forward your bank statement to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.