Juicy Vegas Casino - Hráč má potíže s výběrem svých výher.

On June 2, I requested a withdrawal, on June 8 the withdrawal was canceled. On the grounds of technical problems, I should reset the payment. Now wait again, everything very unprofessional.

Here someone is clearly trying to delay a payout. After the problems I wanted to set Responsible Gaming Limit, I was only allowed to set a deposit limit. I was denied the ability to set a game limit or loss limit.

Am 2 Juni habe ich eine Auszahlung beantragt, am 8 Juni wurde die Auszahlung storniert. Mit der Begründung technische Probleme, ich soll die Auszahlung neu einstellen. Nun wieder warten, alles sehr unproffessionell.

Hier versucht jemand ganz klar eine Auszahlung hinauszuzögern. Nach den Problemen wollte ich Responsible Gaming Limit setzen, es wurde mir nur erlaubt dass ich ein Einzahlungslimit setzte. Es wurde mir verweigert dass ich ein Spiellimit oder Verlustlimit setzen kann.

Dear Wolfgang,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru. (Or you can post it here).

Please understand that responsible gaming tools may vary in each casino. If you feel like you need better player protection you can always find all the necessary information about offered tools in section ‘Responsible Gaming’. I would recommend you to always read this before creating an account, so you can choose the casino, that suits your needs the best.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Wolfgang,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.