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I had a few wins some months back. Ever since the problems have evolved. For example, I am currently on a 3 hour delay for being able to log in after making a deposit.

Other deterring factors are constant downtimes of casino delay in processing deposits, delays in processing withdrawals. Yes,they do eventually occur.

The manager seems afraid to let players have a go so to speak.

Yes, a good platform but run by poor management.

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received all the requested winnings or there’s any money being held by the casino? Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.