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Hello, I have made a deposit and we have not been debited from my account so far and it has not been on my gaming account since this morning and they tell me I have to wait three days is that possible I'm so pissed off that's how a kidding to wait three days

Guten Tag ich habe eine Einzahlung gemacht und wir haben bis jetzt steht nicht auf meine spielkonto also von meinem Konto abgebucht und auf meine spielkonto seit heute morgen nicht drauf und die sagen mir es muss drei Tage warten ist das möglich ich bin so stinksauer das ist wie ein Verarschung drei Tage zu warten

Dear jordzate,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Yes Page 3 days already three days and nothing and the casino told me after three days then they will take care of it beforehand they don't know what to do and let's see the problem i

Ja Seite 3 Tage jetzt schon drei Tage und nichts und die haben die Casino mir gesagt nach drei Tage dann kümmert sich vorher kennen sie nichts machen und mal sehen das Problem i

Do I understand it correctly that you have provided the proof of payment to the casino already?

Please note that if yes, it might take even up to a month for the money to be credited as the casino need to find and match the deposit.

yes is correct the same so i took a screenshot and showed it is deducted from my account opened and so far i am still waiting this still does not apply to my game account i dont know what to do i think you are right it can be until 1 Month duration but I don't think it's nice that you have such a payment method and if you know that I often have these problems with the customer then you lose a lot of evaluation and you lose a lot of trust so I wouldn't play there anymore from now on

Ja ist richtig genauso also ich habe einen Screenshot gemacht und gezeigt das ist von meinem Konto geöffnet abgebucht und bis jetzt warte ich immer noch das gilt immer noch nicht auf meine spielkonto ich weiß nicht was soll ich machen ich glaube sie haben recht das kann bis 1 Monat Dauer aber das finde ich nicht schön dass sie so ein zahlmethode haben und wenn sie wissen dass ich diese Probleme oft da kommt beim Kunde dann verlieren sie viele Bewertung und verlieren sie viele Vertrauen also ich würde ab jetzt nicht mehr dort spielen

Dear jordzate,

Unfortunately, the casino needs to do many checks before they could credit you your deposit if it has been lost in the process and it might definitely take more than just 3 days. I'm sure that if you did provide them the proof of payment, it is only matter of time before it would arrive.

If the money still wouldn't show up until the next week, let us know and we will try to intervene.

Dear jordzate,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much for the answer no the money is back and I am happy now thank you very much that you

Danke schön für die Antwort nee das Geld ist wieder da und ich bin glücklich jetzt danke schön dass sie

Thank you jordzate for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

Dear jordzate,

You have submitted a new complaint with the same dispute amount on the same casino. Could you please explain here again what is the issue again as based on the description in your new complaint I 'm not entirely sure.

Dear jordzate,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.