Jackpot Wheel Casino - Výběr hráče byl zpožděn.

I successfully wagered my sign up bonus and withdrew the max allowed $120.00

Received an email requesting ID verification documents which I have supplied.

No payment has been received, the casino is now uncontactable, their live chat service never works, and now I get no reply from customer support regardless how many times i try and contact them by email. Apart from plenty of offers wanting deposits of course!!!

Dear Rodger,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Do I understand correctly that your withdrawal has been requested on the 8th of May 2021 and your preferred payment method is Bitcoin?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Rodger,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.