Jackpot Jill Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

Dear Kami308,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hi Kristina,

Thanks for your prompt reply. On the day when my first deposit went missing, jackpotjill's support agents informed me that they were experiencing technical difficulties with deposits from Aus players at the time. The site then went under maintenance for some time.

I then spoke to another support agent who informed me that the financial team were aware of the problem and were trying to work it out as quickly as possible.

Also, if you would like to look at the screenshots that I have attached of the transactions, you can clearly see that jackpotjill has deducted the funds both times.

I look forward to hearing back from you again.

Regards,

Cameron Kempton (Kami308)

Thank you for your reply, Kami308. Have you already tried contacting the payment provided as previously suggested?

Hi Kristina,

Yes I have already contacted the payment provider and they confirmed that Jackpotjill deducted the funds

As you can see on the statement, the funds were deducted by your casino and Jackpotjill agents already told me on the day of the first transaction that they were experiencing deposit issues and their team were aware of my missing deposit and were working on it supposedly.

So I am confused as to why I am now being told by yourself that it is most likely a payment provider issue..?

Is there any official statement from the payment provider regarding this issue? If yes, would you be so kind and forward it to me, please? My email address is kristina.s@casino.guru.

Thank you, Kami308, but what I was asking for is an official statement from the payment provider indicating that these funds have been successfully transferred to the casino.

Dear Kami308,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.