Jackpot.com Casino - Hráč požaduje vrácení všech vkladů z důvodu stávající registrace u Gamstop.

I am with gamstop and I wanted to join a lottery site which I did but the site has let me gamble £500.00 which I lost on the slots and roulette even though they have gamstop on there site then it refused my deposits , this was on the 8th January 21 but this morning it is saying it can sort my deposits out.

Dear Shane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, please could you forward a confirmation from the Gamstop that your registration has been accepted and the account created?

Additionally, please enclose your casino cashier history. My email address is petronela.k@casino.guru. We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

this is how much I have deposited

I am with gamstop

Could you please forward your Gamstop registration? Thank you very much.

I have submitted my registration

You can forward your Gamstop registration to petronela.k@casino.guru.

Do I understand correctly that you have contacted the Gamstop on 11th of January 2021 to register an account with them? If you have an existing registration, please forward it to me.

Thank you very much, Shane, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thankyou

Hello Shane.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thanks will wait for a response

Dear Shane,

Please note that after analyzing your request that Jackpot.com has decided to process your refund.

The amount of five hundred pounds (500£) will be refunded within 72 hours of receipt of the present communication and without any prejudicial recognition and with reservation of all rights. 

We hope that the matter will be now settled to our mutual satisfaction. Should you require any additional information our Customer Experience Team does remain at your entire disposal.

Thank you and best regards,

Jackpot.com

This has cost me £1,600 in total to jackpot.com because I was trying to win my money back , I have had £420.22p from jackpot.com, gamstop has verified my gamstop account with jackpot.com and they were still taking money from me prior to all this happening.

Dear Jackpot.com Casino.

Please, could you react?

Thankyou for getting in touch with me again, you have helped me get some of my money back, I'm just waiting for a response from jackpot.com to see if they reimburse the rest of my money which I lost, the total amount was around £1600, they have given me £920.00 so far but I have not heard nothing since, I have been in touch with gamstop again and they told me to get in touch with the gambling commission and I also mentioned how helpful casino guru have been, thanks again.

We would like to ask the Jackpot.com Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

This has now been resolved , just like to say thankyou very much for your help, fantastic work from your team and I got all my money back, also a thankyou to jackpot.com for reimbursing my money back and understanding.

Dear Shane.

I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system.

Please, do not hesitate to contact us in the future.

Best regards, Jozef

Casino.Guru