iviCasino - Hráč si stěžuje na zdlouhavý proces výběru.

Over 3 days I was disappointed with the answer being processed as soon as possible but it was not processed and the verification problem was successful. And I have to deposit 20 eur to be able to withdraw my funds.

Dear Rezky99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Rezky99,

Your withdrawal request was created yesterday. Please expect a withdrawal as soon as possible.

Best Regards,

ivicasino.

The problem has been resolved

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Rezky99, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru