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I asked to close my account or delete it, but they won't let me

Поисках да си затворя акаунта или да го изтрия,но не ми позволяват

Dear hristo1981,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"Self Exclusion

INBET offers customers the possibility to self-exclude from the offered services by filling out a Self Exclusion Request Form.

The Self-Exclusion Request Form can be provided by the INBET team via live chat or email. Our email address is support@inbet.com. 

The Form needs to be printed out, filled out and signed by the account holder and a clearly legible copy (picture) must be sent to support@inbet.com or submitted via our live chat.

Each self-exclusion is applied for an indefinite period of time by default. All customers will have no less than 24 hours to complete any open bets and withdraw any funds available in their accounts. All bets that have not been completed at the time of the self-exclusion taking effect will remain open until the end of the respective events and their settlement.

A self-excluded account may be reactivated only after an explicit request has been filed by the account holder via chat or email. INBET reserves the right to decline account reactivation requests to persons vulnerable to developing a gambling addiction or persons who are included in the Vulnerable Persons List maintained by the National Revenue Agency (NRA). The reactivation of the above-mentioned accounts is possible only after the exclusion of the account holders from the respective lists.

All requests are processed within 7 business days."

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings inbet Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime). Please send me the Self-exclusion Request form.

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@inbet.com (you can CC me at petronela.k@casino.guru in the copy) and request the Self-Exclusion form. Please keep me informed about any further developments.

Best regards,

Petronela

Thanks for the quick reply and the info!

Благодаря за бързият отговор и за информацията!

No problem, hristo1981. Have there been any developments since our last conversation, please? 

No, I haven't sent the request yet, but I will as soon as possible

Не все още не съм изпратил исканото но ще го направя в най кратък срок

Ok 🙂 Would you like to keep this complaint open till the successful closure of your casino account?

No let my complaint be closed

Не нека бъде закрита жалбата ми

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hristo1981, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru