HITLOTO Casino - Hráč má problém s jeho odstoupením.

They don’t withdraw money to the card for more than a month, although the account has been verified and the support service said it has been queued for withdrawing funds. But all the deadlines have passed and this is already too much. There is a screenshot of all correspondence and their unfulfilled obligations

Не выводят деньги на карту больше месяца, хотя верификацию аккаунт прошёл и в службе поддержки сказали поставлен в очередь на вывод средст. Но все сроки прошли и это уже слишком. Есть скриншотв всех переписок и их не исполненных обязательсв

Hello Zinov.

We are very sorry to hear that you have a problem with Hitlotto Casino. Could you please send us the email sent to you by the casino when they approved your withdrawal? Did they mention to you why this withdrawal takes so long? Do you have any screenshot from your account with the pending withdrawal?

Dear Zinov,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.