Hallmark Casino - Hráč si stěžuje na zmanipulované RNG.

This casino has proven to be the role model of online casino betting. 3 or 4 knuckleheads that continue to lie to each customer and fixing games saying they use random # generator, where all of know it can be fixed to beat one individual online customer. They use that to the customers like myself find them cheating. They also use the freeze technicque like a cooler in Vegas they cool the player down from their hot streak by having their website catch an error and freeeze the page. Trust me don't go here because they don't treat their customers like valuable people for their busines. They treat their customers like dog shit!!! Don't play at this f***ing scam.

Dear Clinton,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Additionally, I would like to point out, that freezing of the website might be caused by weaker internet connection, and it is impossible for us to judge whether this was the casino’s fault or not, so there is nothing we could do in cases like this. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Clinton,

We are extending the timer by 7 days. If there is anything else we could help you with, or you have any supporting evidence, let us know. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.