Hachislot Casino - Hráč si stěžuje na turnaj.

There was a tournament from 2022/12/26/00:00 to 1/1/23:59 at the casino here.

Tournament content

・Compete for the number of slot spins

・The bet amount is irrelevant

- 1 point for 100 spins

・There is no leaderboard, and the situation is unknown until the end.

・1st place is $4500 and the total tournament is $10000

Some people confirmed in the chat beforehand, but it was forbidden to spin multiple slots at the same time.

After the tournament ended, I was contacted with only the results without the leaderboard being published, so I contacted support.

As a result of interacting with support several times, there was an error in the tally result.

The tournament standings and points were then published on the site.

However, it turns out that the winner of the tournament had 85119 points. This is the result of playing over 50,000 spins per hour, with 8511900 spins on the slot in a week.

I contacted support about this.

Was the player cheating? Was there something wrong with the casino?

However, there are no cheaters and no bots on the casino side. Excluded if any.

And he told me that he would do nothing more.

I am not satisfied with this result as I have spent money on this tournament.

I want fair results. However, I am in trouble because the casino is not responding any more.

ここのカジノで2022/12/26/00：00～1/1/23：59までのトーナメントがありました。

トーナメント内容

・スロットのスピン数を競う

・ベット額は関係ない

・100スピンで1ポイント

・リーダーボードはなく、終わるまで状況がわからない。

・1位は＄4500で総額＄10000のトーナメント

事前にチャットで確認した人がいましたが、複数のスロットを同時に回すことは禁止されていました。

トーナメントが終わり、リーダーボードが公表されずに結果のみを連絡された私は疑問に思いサポートに連絡しました。

何度かサポートとやり取りをした結果、集計結果に誤りがあったこと。

その後にトーナメントの順位表とポイントがサイト上で公開されました。

しかし、トーナメントの優勝者は85119ポイントを獲得していたことがわかりました。1週間でスロットを8511900回転させており、1時間あたり5万回転以上プレイしている結果です。

私はこれについてサポートに連絡をしました。

プレイヤーに不正がなかったのか？カジノ側に不正がなかったのか？

しかし、カジノ側は不正者はいませんしbotもいません。いたとしても除外しています。

そして、これ以上の対応はしないと私に言いました。

私はこのトーナメントにお金を使っている以上、この結果に納得がいきません。

私は公正な結果を望んでいます。しかし、カジノがこれ以上対応してくれず困っています。

Hello YYYY,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hachislot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what would it even change if the first player would be removed from the ranking as your placement was 8th? Did you contact the casino regarding your issue and if yes, what did they respond?

Please note that this is more like a player related issue which the casino should be solving as they are the one cheated(if any cheat happen). In any situation, your reward for your rank would remain the same anyway.

Looking forward to your answer.

Regards,

Nick

I want fair ranking.

I think that if there are people cheating, they should publish the leaderboards they eliminated and distribute the prizes to the players who were playing legally.

I'm 8th and the prize is $50 with a 20x wagering requirement. 6th to 10th places will receive the same prize money.

1st place is $4500, 2nd place is $2500, 3rd place is $1500 with a 5x wagering requirement

4th place is $550 and 5th place is $250.

Most of the top players in the tournament have unrealistic spin numbers as I submitted in the image, so I asked them to investigate again and confirm, but I was told that the support would not take any further action. I was.

I pointed out that the leaderboard was not made public from the beginning, and there was a difference in prize money between the top and bottom players, so I thought it might be fraudulent on the casino management side, but I was told that was not the case.

私は公正な順位を望んでいます。

不正をした人がいるなら排除した順位表を公表し、正当にプレイしていたプレイヤーに賞金を分配させるべきだと私は思います。

私は8位で、賞金は$50の賭け条件が20倍です。6位〜10位は同条件の賞金です。

1位は$4500、2位は$2500、3位は$1500の賭け条件は5倍

4位が$550で5位が$250です。

トーナメント上位者のほとんどが画像で提出した通り現実的ではないスピン数をしているため、再度調査をして確認をしてほしいと言いましたが、サポートにこれ以上の対応はしないと言われました。

リーダーボードは最初から公表しておらず、上位と下位の賞金差もあるため、カジノ運営側の不正も考えられると指摘しましたが、それもありませんと言われました。

Hello YYYY,

In such cases, where the casino does not do any additional investigation regarding the amount of spins there, it means that everything was done correctly and fairly. I doubt that the casino would simply give away free money for someone who cheated in a tournament. Also as long as you did not suffer any loss (as your price would be same anyway) we can't contact the casino for just a suspicion.

I'm really sorry that we could not help more with this case. If you however think that the casino did it on purpose and manipulated the rankings, you can still try to contact directly their licensing authorities. Unfortunately, from your point of view, we can't start to investigate just based on the facts provided.

Best regards,

Nick