GreenSpin Casino - Hráč se snaží dokončit ověření účtu.

Hello,

I have made hundreds of attempts to contact the support at this casino.

I deposited my own money, wagered more than could be required, I’f there is one. I do not use bonuses.

I have used this casino before in the past, all documents verified from the beginning about at least a year ago. New documents have not been looked at, withdraws have been rejected over and over again since March 27th. That is approximately 17 days. No explanation, no email response. Nothing.

Dear torlowski61,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

As stated in my previous post there has been absolutely no communication. My account has been verified in the past. And it has been three weeks at least 15 working days waiting. withdraws are constantly rejected with no emails or comments.

i have sent 100s of emails through there chat (which is just a message form) and I have attempted direct email with a inbox full reply

there are numerous complaints on casino guru site that are having the same issue so is there something going on with this casino will I ever get my winnings?

I just wanted to provide an update. Finally after 3 plus weeks there was a live chat option in the Casino and I was able to talk to someone. My issue is still not 100% resolved but at least being able to speak to someone has made it seem like maybe something will get accomplished.

they asked me specifically for a selfie with my ID I have provided. And I am now waiting for verification to be finished. so I can withdraw my 2000$ winnings. I will post back once it is completed.

Thank you, torlowski61, for the update. Please keep me informed about any further developments.

Dear torlowski61,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.