Gratorama Casino - Hráč má potíže s výběrem svých peněz.

I can't raise the money

Nao consigo levantar o dinheiro 

Dear Miguel,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem regarding the withdrawal. I would like to ask you few questions to make sure that I fully understand this matter. Did you try to communicate this issue to the casino? Was this your first withdrawal request? What method did you use?

Please, be aware that all casinos take KYC (Know Your Customer) very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Miguel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.