Gomblingo Casino - Hráčův požadavek na sebevyloučení byl ignorován.

Good day, I have repeatedly requested the casino to block me because I am a gambling addict. No response, no player protection, nothing. Please help.

Guten Tag ich habe das Casino schon x mal aufgefordert mich zu sperren da ich dpielsüchtig bin. Keine Antwort kein spielerschutz nichts bitte um Hilfe

Hello Fistaisda,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gomblingo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you specifically mention addiction in your request? Can you please forward the initial request sent to the casino to nikolas.b@casino.guru? How much did you deposit since? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes, I have explicitly informed them about addiction, this casino does not respond

Ja ich habe sie explizit bezüglich sucht aufgeklärt, dieses Casino reagiert nicht

I have lost more than 2500 euros since my ban was imposed

Ich habe seit meiner Aufferderu g auf Sperre mehr als 2500 eur verspielt

I have asked them dozens of times today

Ich habe sie auch heute Dutzende Male aufgefordert

I wrote to the live chat, which did not block me despite my request and information from the gambling addiction, and referred me to the email address that I wrote to dozens of times. You always get a standard email that says you should write from the registered email address, which I of course did. I have now lost around 3000 euros after the gambling addiction, perhaps someone can help me get blocked and get my money back.

Ich habe mit dem livechat geschrieben der mich trotz Aufforderung und Information der spielsucht nicht sperrt und auf die E-Mail Adresse verweist auf welche ich Dutzende Male geschrieben habe. Man bekommt dann immer eine Standardmail in welcher steht man solle von der registrierten E-Mail schreiben was ich natürlich getan habe . Ich habe jetzt nachbinfotmation der spielsucht ca 3000 eur verspielt vielleicht kann man mir helfen mich sperren zu lassen und mein Geld rück zu fordern

Please send me your correct email address

Ihre schicken sie mir ihre korrekte Mail Adresse

Hello Fistaisda,

Which e-mail did you send your exclusion request and what is your registration e-mail?

Please note that if you did send it from a different e-mail than registered, the casino had no chance to locate your account and the request is not legit.

Dear Fistaisda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.