GGBet Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

Sir, I signed up on ggbet and made a first time deposit of 600, then that payment got debited from my account but it was not added on ggbet, then I deposited 600INR again and it became successful for me. But the amount I deposited for the first time was not added yet and my account was blocked while I sent him all the screenshots that the balance was deducted from my account.

Dear raghuraj9060,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

sir first of all i made deposit on 12th april and when i went to deposit section and made deposit of 600 INR my payment was deducted from my account but not added in ggbet wallet so i talked to ggbet support and whatever they do I gave everything send (eg bank statement, transaation id) and was told by ggbet that I am checking it. The department is investigating it and after investigation your amount will be added to the wallet. But sir when I was login to ggbet today my account was blocked I was not even given any information about it on email. One more thing sir as you said that I have to talk to the payment provider but I do not know him.But I don't know the person from whom ggbet would have made the payment, he would know, so in this case ggbet should know where the payment went because the payment was made to ggbet from my side, now it is his job that the money Add to my wallet or refund. For this you are the only support because now ggbet is not going to listen to me you only can bring it on the right path help me sir

Thank you for your reply, raghuraj9060. Please note that I advised you to contact the payment provider, which means that if you deposited via e-wallet, you must contact the support of that specific e-wallet. For example, if you used Skrill, you should contact Skrill customer support to start an investigation of lost funds.

We will be able to proceed with this case only after the investigation of the payment provider is completed. Thank you for your understanding.

Sir I made the payment from upi and my payment is successful from here and I also talked to my bank then they said we can't do anything from here.And it was said by the bank, talk to the person whom you paid, that is, you are asking to talk to ggbet and ggbet has blocked my account. please help me sir

sir my account is blocked ggbet please help me to open it

Thank you very much for your reply, raghuraj9060. Did you have any funds in your account when the casino blocked you?

Have you tried contacting the casino regarding the closed account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear raghuraj9060,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.