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I earned €510 on real money with a mobile phone bonus and deposited €10 when paying out so that this works, but now a friend of mine has also opened an account with my data. Now my €10 and €500 are gone and I'm blocked.

Ich habe per Handybonus auf echtgeld 510€ erspielt und beim Auszahlen 10 Euro eingezahlt damit das geht, nun hat aber ein freund von mir mit mein daten auch ein konto eröffnet. Jetzt sind meine 10€ und die 500€ weg und ich blockiert.

Dear micromia20, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that the vast majority of online casinos prohibit players from opening more than one account in their name.

Could you please advise which bonus you activated? Were any bonuses activated on the second account?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards, 

Kristina

Hello, the bonus that was activated was the €25 mobile number confirmation bonus. I don't know if my friend also activated the bonus, but I think so

Hallo, der Bonus der aktiviert wurde war der 25€ bei Bestätigung der Handynummer Bonus. Ob mein Freund den Bonus auch aktiviert hat weiß ich nicht, aber ich denke schon

Thank you for your reply, micromia20. I am sorry, but if two accounts have been opened in the same name and bonuses have been used, there is not much more we could do here. I can only recommend that you refrain from such actions in the future.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear micromia20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.