Funclub Casino - Plyerův výběr byl zpožděn.

Originally won $2500 and asked for $2000. Got runaround. Got 100 different excuses why. Not necessary paperwork told to me AFTER 2 weeks. Submitted that. Oh you can only withdraw $1500. I said ok. Nothing. Next person. Can only withdraw $999. I said ok . Wanted me to start withdrawal process over again which meant 15-20 business days. Now told $500 only allowed. Been waiting a week . This entire process is over a month now.

Dear Bill,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Which method to withdraw your winnings you have opted for? The daily maximum for withdrawal limit might be required by the payment provider, not by the casino.

Could you please confirm that you have passed the KYC (verification) process successfully, after you submitted all documents? If you received any confirmation email from the casino, please forward it to kristina.s@casino.guru (together with any relevant communication between you and the casino).

I hope I will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.

Best regards,

Kristina

Dear Bill,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

We received this message from Bill:

"I didn't receive direct emails from you asking more questions. I did submit all the necessary documentation to FunClub to satisfy their requirements for a withdrawal. Actually sent them twice and they acknowledged receipt of such. They never had any intention of paying me. They had a new excuse EVERYTIME i chatted with them .

1) Requested $2000. Have to wait 15-20 business days.

2) After time period and zero response. You can only draw $1500. Start process over , which means another 15-20 days.

3) You can only withdraw $999. Start process over.

4) Sorry we never received your ID paperwork. Never told me until now. Sent it.

5) Sorry you can only withdraw $500. Start over again. Have had withdrawal requirement paperwork for some time.

6) Waited 15-20 days again. Just told I don't meet requirements for ANY withdrawal."

Would you be so kind and forward me any relevant communication between you and the casino, please? My email address is kristina.s@casino.guru. Thank you very much.

The KYC process was completed the day they asked for it and approved by the site a few days later. As far as the withdrawal method, it came to a point where I asked for a mailed check first and then ANY method they preferred. It was obvious they didn't want to pay anything. I don't know how they got a good rating . All over the WEB they have a blackballed rating due to non payment. One question? Do you have a chance of retrieving my winnings or am I just wasting my time?

Am I wasting my time or can you actually resolve this issue ?

Thank you very much Bill for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Funclub Casino to join here and help us resolve the player's issue.

I would like to ask Funclub Casino again to join us and help us resolve the player's issue. If we won't receive any answer within the next 7 days, we will be forced to close the complaint as "unresolved", which could lead to casino's rating deduction.

Hello Casino Guru Team,

We have reviewed the account for the user "Bouch666".

As per the our findings the player requested for a withdrawal on an Invalid bonus. Player claimed a deposit bonus against the deposit which he already played down to zero a week ago.

We cancelled the withdrawal for the same and customer expressed dissatisfaction for it. Hence, we refunded the deposits to the source

payment mode.

After which the player started to ask for compensation which we denied since the withdrawal was invalid and also the deposits were returned.The player then raised a complaint on your platform for the same.

As of now, player has played the balance down to zero and is not eligible for any kind of withdrawal.

As per us there is no case to be looked into and would request you to close it as resolved or unjustified.

Thanks & Regards,

Ryan

Complaints and Resolutions Team

Could please Funclub Casino send us some proof of their previous statement that the player's balance has been used or that the bonus was invalid? Please send it to nikolas.b@casino.guru. Thank you in advance.

Hello,

We have sent you the entire log for your perusal.

I hope it would help you and lead to closure of the case.

Thanks & Regards,

Ryan

Complaints and Resolutions Team

Dear Bill,

We have received proof from the casino that your casino balance have been all used up. Also most of withdrawals have been canceled by you - in this case it's no wonder you haven't receive it for over weeks. I'm really sorry but there isn't anything we can do for you in this case as your balance is 0. Please do not hesitat to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru