Funclub Casino - Hráč se snaží dokončit ověření účtu.

Well I got the bonus 04/02/2023 and done %100 of the requirements and have tried to withdrawal my winnings but when I do it get canceled straight away saying due to lack of information but I always email a copy of my id and proof of address via utility bill and still each time I try it gets canceled I tried to talk to them via chat but they keep saying we don’t service your country right now we are looking to add more soon maybe your will be next then when I ask about my withdrawal and why I can’t get my money they just leave straight away and end the chat

Dear amathest9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification? Do I understand correctly that your winnings were accumulated with a No Deposit bonus and now you're experiencing difficulties withdrawing them due to country restrictions?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear amathest9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.