Funclub Casino - Hráč nedostal své výhry.

The numbers do not run out of the bonus even though I implemented it as intended

Die Zahlen nicht aus bei dem Bonus obwohl ich ihn umgesetzt habe wie gewollt

Dear Devrim,

Thanks for submitting your complaint and I’m sorry about your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? Firstly, did you complete the KYC process (verification) successfully? Could you let me know which bonus you claimed?

Have you ever contacted the casino regarding this issue? If yes, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Satrio

Dear Devrim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.