Zástupci zákaznického servisu

I had a deposit problem now for five days after I sended proof of payment and still my problem is not resolved. Every time I go on live chat 4 of the customer representatives told me that the proof of payment is undereview and the outcome wil be 2 to 3 busnissdays which stand now on 4 business days and my account is still not credited.Its clear to me that the customer service representatives got no authority because they don't resolve your problem. That is why they are called customer representatives isn't it They realy got no purpose at all and you are waisting your time and data .Furthermore is the communication between the support team and customer very bad.They don't confirm or acknowledge your emails and you as the customer must follow up your own complaint which is unfair and unreasonable as the problem that accured was there fault and not mine.This problem causes inconvenience and I am very unhappy the casino handle a customers complaint.It seems you are not important and is only a player at there casino.I won't refer any of my friends to play at Thunderbolt casino that for sure.

Hello, KYC verification should not take so long, however, this casino earned a questionable reputation so they may have some issues. I would suggest that you give this process a few more working days. If they can't make it through, you can submit a complaint against them.

How do you add bonuses on here?

How can you inform others about interesting bonuses, or rather how our team gather bonuses for you to browse, please?

The first topic is specified here: https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions

A bit of a hint: "if there's something interesting (promo, bonus offer etc.) you'd like to share with others, feel free to do so. We just want to avoid random people posting their affiliate links to casino website or posts that sound like "REGISTER HERE, THE BEST CASINO - click HERE!!!" - I delete similar posts every day.

Generally speaking, if the promo is somehow interesting for the forum users, share it with them, but let's say if the casino offers 100% on the 1st deposit, it's nothing interesting, because you can find similar offer everywhere."

The second part goes in hand with the evaluation process applied to every casino in our database. Once reviewed, the good ones may present their bonuses to our special team which then specifies the conditions and ensures such bonuses are properly available in the list and casino menu.

I Dreay1978 would like bonus 20BONUS added as a no deposit bonus please!!

Hi, we are not a casino so I can't add any bonus for you. If you want one you will have to claim it in the casino. Would you be interested in seeing some no deposit bonuses ? If so, you can see it in this tab- no deposit bonuses. 🙂