Dobrou noc! Založil jsem si účet u vulkan vegas a dostal jsem určitou částku na výběr. no, při odesílání mých dokumentů k ověření KYC jsem po několika dnech dostal e-mail poté, co jsem je kontaktoval přes chat, kde jsem je informoval, že můj účet byl ověřen. Šel jsem tam a snažil jsem se požádat o stažení svých kreditů, ale stále to bylo ve stavu „neúplné". Rozhodl jsem se znovu kontaktovat obsluhu, takže mi obsluha oznámila, že můj účet ještě není ověřený, ale odpověděl jsem, že mám chybu, protože jsem již obdržel e-mail s potvrzením o ověření účtu. Poslal jsem jí fotku e-mailu, ona se šla podívat do systému a ověřila, že můj účet je ověřený a že žádost o výběr bude potvrzena za pár hodin nebo dní, ok. Uplynul další den a stav žádosti o výběr se nezměnil. Znovu jsem kontaktoval obsluhu, opět mi oznámila, že můj účet ještě není ověřen. ale opět jsem informoval, že to byly 2 dny, co jsem obdržel ověřovací e-mail. řekla, že stav mého účtu ještě není ověřený a že můj případ předá odpovědnému sektoru a že počkám na vyřešení případu. Večer jsem chat kontaktoval znovu a k mému překvapení mi obsluha oznámila, že můj účet ještě není ověřený a email, který mi přišel, je 1 chyba. Chtěl jsem vědět, zda si někdy budu moci nechat účet ověřit a zda budu moci provést výběr.
Goodnight! I made the account at vulkan vegas and got a certain amount to withdraw. well, when submitting my documents for KYC verification, after a few days I received an email after contacting them via chat, informing them that my account was verified. I went there, trying to request the withdrawal of my credits, but it was still with "incomplete" status. I decided to contact the attendants again, so the attendant informed me that my account was not yet verified, but I replied that I had an error, as I had already received the account verification confirmation email. I sent the photo of the email to her, she went to look in the system and verified that my account was verified, and that my withdrawal request would be confirmed in a few hours or days, ok. Another day has passed and no change in the status of the withdrawal request. I contacted the attendant again, she again informed me that my account was not verified yet. but again I informed that it had been 2 days since I had received the verification email. she said that my account status was not yet verified and that she was going to forward my case to the responsible sector and that I would wait for the case to be resolved. In the evening I contacted the chat again, and to my surprise, the attendant informed me that my account was not yet verified and that the email I received was 1 error. I wanted to know if I will be able to have the account verified someday and if I will be able to carry out my withdrawal.
Boa noite! fiz a conta na vulkan vegas e consegui certa quantia para sacar. pois bem, ao enviar meus documentos para verificação KYC, após alguns dias recebi email depois de entrar em contato com eles pelo chat, informando que minha conta foi verificada. fui lá, tentar solicitar o saque dos meus créditos, porém ainda estava com status "incompleto". decidi entrar em contato novamente com os atendentes, sendo assim, a atendente me informou que minha conta ainda não estava verificada, porém respondi que tinha algum erro, pois já havia recebido o email de confirmação da verificação da conta. enviei a foto do email para ela, a mesma foi olhar no sistema e comprovou que minha conta estava verificada, e que meu pedido de levantamento estaria sendo confirmado em algumas horas ou dias, ok. mais um dia se passou e nada de alteração no status do pedido de levantamento. entrei novamente em contato com a atendente, a mesma novamente me informou que minha conta não estava verificada ainda. porem novamente informei que ja fazia 2 dias que eu tinha recebido o email de verificação. ela disse que o status da minha conta ainda não estava como verificado e que ia encaminhar meu caso para o setor responsavel e que eu aguardasse a resolução do caso. pela noite entrei em contato com o chat novamente, e para minha surpresa, o atendente me informou que minha conta ainda não estava verificada e que o email que recebi foi 1 erro. queria saber se vou conseguir ter a conta verificada algum dia e se conseguirei realizar meu levantamento.