Fortune Clock Casino - Hráč navrhuje, že jeho země měla být uvedena mezi omezenými zeměmi.

Company misled me into believing they could transact with UK citizens, however this is an illegal transaction. All deposits we agreed to be refunded, however the criteria for ID requirements is too extreme. In addition to this, I would not provide an unlicensed site ID and documents required to fraudulently use for their own gain. A full refund should be issued as they agreed to close the matter in FULL!

Dear Lee,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://fortuneclock.com/en/rules :

"In opening an Account with Us you warrant that: 4.3. The Company does not allow to create an account and deposit money to the players that are citizens, reside, or are located in the following countries: United States, Ukraine, Netherlands and Italy. This list can be updated by the Company without prior notice at any time. You agree that you will not create an account in the abovementioned jurisdictions. Otherwise, we will be forced to block your account. The Company decides about withdrawals from blocked accounts in accordance with unilateral provisions."

Could you please advise why do you believe that the United Kingdom should have been listed between restricted countries? Was your refund approved already?

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Dear Lee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.