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deposit had to be wagered x5 (20) to be able to withdraw no bonus etc just deposit

Dear William,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  Could you describe in more details what happened? What does the number 20 stand for? How did you find out that you have to wager deposit 5x?

I would like to ask you to forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you. Hopefully, we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dear William,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.