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Win 1600, withdraw out put approve. 2hrs never money. Ask customer service say irregular betting pattern. Conficate my money and profit

Dear Chong,

Thanks for submitting your complaint and I’m sorry for your difficulties. Could you please answer a few questions so that I can fully understand what the issue is? Did you claim any bonuses at this casino? If yes, could you please specify which bonus it was? Also, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Thank you so much for your reply.

Best regards,

Satrio

Dear Chong,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.