FanDuel Casino WV - Hráč si stěžuje na neoprávněné vklady.

On four separate occasions, FanDuel has withdrawn 100,25,25 and 25 from my bank account at random

times over night. The money never transfers to my FanDuel account and I have tried multiple times to resolve this matter. It often overdraws my bank account and then offers no explanation or help whatsoever. Their customer service is non existent and e-mail support is pitiful. Do not link your bank account here, you’ll be screwed until you unlink it and forced to eat the money.

Dear Keven,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise if you ever deposited funds into your casino account willingly? When did you notice that funds are being deducted from your bank account without your consent? Have you contacted bank regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Keven,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.