Electric Spins Casino - Hráč si stěžuje na celkový zážitek z kasina.

withdrawal and verification still not processed

Dealing with Electric Spins has been an incredibly frustrating and disappointing experience. I strongly believe that their practices are questionable and warrant reporting to the appropriate regulatory authorities. Unfortunately, they seem unwilling to disclose the identity of the regulator responsible for overseeing their operations, further adding to the difficulties faced by customers.

One of the major issues with Electric Spins is their lack of transparency. It is astonishing that they refuse to provide information about the regulatory body governing their operations. This unwillingness to disclose such crucial details raises serious concerns about their integrity and compliance with industry standards. Customers should have the right to know who is supervising the company's activities and ensuring their adherence to fair practices.

Furthermore, Electric Spins exhibits a complete disregard for efficient and customer-friendly processes. Dealing with the company is an absolute nightmare. Their processes are convoluted, inefficient, and seemingly designed to create obstacles for customers rather than providing a seamless experience. From my personal experience, it is evident that their procedures are plagued with unnecessary delays, poor communication, and a general lack of professionalism.

The absence of clear channels for addressing concerns is another significant drawback. When attempting to resolve issues or seek clarification, the lack of responsiveness from Electric Spins is appalling. Customers are left feeling ignored and helpless, with no clear path for escalation or resolution. This kind of dismissive attitude towards customer support is simply unacceptable.

Considering all these factors, I strongly advise others to steer clear of Electric Spins. Their refusal to disclose the regulatory authority overseeing their operations, coupled with their abysmal processes and lack of customer support, highlights a company that fails to prioritize transparency, accountability, and customer satisfaction.

In conclusion, Electric Spins' difficult-to-deal-with nature, combined with their refusal to disclose the regulator responsible for overseeing their practices, merits reporting their practices to the relevant authorities. I strongly recommend potential customers to avoid engaging with this company until they demonstrate a commitment to transparency and improve their processes significantly.

Dear 92czgtfbjp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

Additionally, the casino license can be easily checked when clicking on the Gambling Commission logo on the website:

https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/58267

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

Yes I provided them with everything including a letter from the bank. They are simply not processing it.

They are the most frustrating company I have ever dealt with.

Wasn't your account verified prior to placing any deposits, please?

Dear 92czgtfbjp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.