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Hello! I requested a withdrawal of the amount of BGN 930 at the cash register, but I cannot receive them. In the drink they tell me that there is no money. After many unsuccessful attempts to contact and clear information with efbet, I was told that the transaction is being processed, and on the site it is presented as withdrawn with easypay. I don't think I will be able to take my money, because I have been waiting for more than 24 hours for the approval of the transaction of BGN 930, and after that I had other successful drawdowns

Здравейте! Заявих теглене на сумата от 930лв по изипей каса , но не мога да ги получа . В изипей ми казват, че няма пари. След много неуспешни опити за контакт и ясна информация с ефбет ми казаха ,че транзакцията е в процес на обработка, като в сайта то е представено като withdrawn with easypay. Мисля че няма да мога да взема парите си , защото повече от 24 часа чакам за одобрение на транзакцията от 930 лв, като имах след това и други успешни тегления по изипей

Dear Иван,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that other withdrawals have been successfully processed while this one is still pending? When exactly have you requested this withdrawal?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. Aternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Can Efbet return the transfer after it has been sent to the payee

Ефбет могат ли да върнат превода след като е изпратен на изипей

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

After a deposit with my friend's debit card with the amount of BGN 900, I made a profit of about BGN 2,400. (The final amount). I sent the necessary documents for verification, as per the rules after a deposit with someone else's ID card, efbet locked the account with BGN 600 and told me that in 10 days they will make a decision. So I waited for the necessary time, they unlocked the account, from 600 it became BGN 2,200, I ordered withdrawals several times and all of them were refused. Only to the debit card with which the deposit was made and thus the case was closed on their part. withdrawals with easypay, and I successfully withdrew BGN 100, BGN 300, BGN 700 and so on, but the one I ordered again via easypay from BGN 930. It was delayed and the result was as follows: in my account in the account in efbet it was noted that the amount of BGN 930 was transferred to easypay, but at the cash desk of easypay I was told that there was no money.

След депозит с дебитната карта на мой приятел със сумата от 900 лв , направих печалба около 2400лв. ( Крайната сума). Изпратих нужните документи за верификация ,както е по правилата след депозит с чужда лична карта, от ефбет заключиха акаунта със 600 лв като ми казаха ,че след 10 дена ще вземат решение. И така изчаках нужното време отключиха акаунта,от 600 станаха 2200лв,заявих тегления няколко пъти и всички бяха отказани. Единствено към дебитната карта , с която е направен депозита и с това бе приключен случая от тяхна страна.Заявих теглене към тази карта , както ми казаха от support на ефбет ,но и то бе отказано като отговор в емайла този път ми казаха да заявя няколко тегления с easypay , и изтеглих успешно 100 лв,300лв, 700 лв и така ,но тази която заявих отново чрез easypay от 930лв. Я забавиха като резултата накрая бе следния : в сметката ми в профила в ефбет бе отбелязана че сумата от 930 лв е преведена към easypay, но на касата на easypay ми казват че няма пари.

Please, forward all the relevant communication between you and the casino to  kristina.s@casino.guru. Thank you in advance.

I apologize, but I am not sure I understand correctly. The casino asked you to withdraw to the payment method you used to make a deposit, which to my understanding was your friend's card. Could you please clarify whether you requested the withdrawal to your or your friend's credit card?

Dear Иван,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.