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I bet from my mother's card and now I have won and they don't want to pay me the profit, they first told me the amount of BGN 1180 to be withdrawn to someone else's card in quotes and the rest up to 3400 from where I want from there I can withdraw them the next day I have locked my account and I am waiting for a managerial decision

Залагах от картата на майка ми и сега съм спечелил и не искат да ми изплатят печалбата уж първо ми казаха сумата от 1180 лв да се изтегли към чуждата карта в кавички и останалите до 3400 откъдето искам оттам може да си ги изтегля и на другия ден ми заключиха акаунта и чакам мениджърско решение питам се как така ми приемат толкова много пъти залозите и всички успешни нали виждат че от друга карта залагам нямаха против сега имат против са ми изплатят печалбата уж преди месеци са ме предупредили със имейл

Dear Steliyan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here).

„3.4. All Customers should at all times be able to guarantee not to be:

- Acting on behalf of a third party

- Depositing money of unclear origin

- Depositing money through a credit card which they are not authorized to use or knowingly receiving money from such credit card.

- Using the services, offered by AE Group B.V., for money laundering."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

It's ok how they accept bets from a third party, they see that they repeatedly bet from a third party in the sense that they benefit in this way they can accept the bet and the payment of the profit cannot

Ок е как приемат залози от трета страна нали виждат че многократно се залага от трета страна в смисъл те се облагодетелстват по тоя начин могат да приемат залога а плащането на печалбата не може

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now reject this complaint. Thank you for your understanding.