Efbet Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

I made a deposit of BGN 50. A message appeared on the screen that the deposit was successful but the money did not appear in my casino account. Check your bank account money was taken. When I contacted them and told them about the problem, they replied that it was because he set a charging limit. No matter that I am very far from it, if I want to put my money in the account, I will have to remove it. I said that I want to take my money again without removing the limit - they flatly refused to return the money before I removed my limit. I told them it was blackmail. The answer was: I told you what to do, you decide whether to do it

Знаправих депозит от 50лв появи се саобщение на екрана че депозитът е успешен но парите не се появиха в казино сметката ми. Провир си банковата сметка парите бяха взети. Когато се свързах с тях и им казах за проблема те ми отвърнаха че това е така защото сам поставил лимит на зареждане. Без значение че сам много далеч от него ако искам да си заредя парите в сметката ще трябва да го премахна. Казах че искам да си взема парите отново без да си махам лимита- категорично отказаха да върнат парите преди да си премахна лимита. Казах им че това е изнудване. Отговорът беше : аз ви казах какво трябва да направите вие си преценете дали ще го направите

Hello ionko81,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you set a deposit limit in your casino account, and that is why the deposit hasn't been credited?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, ionko81. Would you be so kind as to answer the question from my initial message?

The limit is indicated as the reason. The limit I set is 100,000 and about a month ago I still have over 90,000 in my accounts until I reached it. They say that when there is a limit set regardless of whether it is reached or not, there is a reason not to credit the funds.

And if I want to be credited with the money, I have to write an email to them with a request to cancel my limit. Ok, but in such cases it is extortion. If I don't cancel my limit, they won't return my money? Absolute extortion of how they will take my money and make it a condition that if I want them to return or lend to me, I will have to ask them to cancel the limit. If not, they won't return my money.

Лимита посочват като причина. Лимита които съм задал е 100 000 и е преди около месец по мои сметки имам още над 90 000 докато го достигна. Те казват че когато има лимит зададен без значение дали е достигнат или не става причина да не се кредитират средствата.

И ако изкам да ми бъдат кредитирани парите трябва да напиша до тях емаил с молба да ми бъде отменен лимита. Ок но в такав случаи това е изнудване. Ако не си отменя лимита те няма да ми върнат парите? Абсолютно изнудване как така ще ми вземат парите и ще ми поставят условие че ако изкам да ми се върнат или кредетират ще трябва да им се помоля да отменят лимита. Ако не няма да ми върнат парите.

Thank you very much ionko81 for your reply. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ionko81!

From now on, I will take care of your complaint. I'd like to invite representatives of Efbet Casino into this complaint in order to help us with resolving the issue.

Please close the complaint. I should have heard all the bullshit and lies that come to mind before solving the problem. There are no such incompetent and stupid people as weights from caring for clients of efbet with a competition are selected…

Моля да затворите жалбата.Трябваше да чуя всички тапоти и лъжи които им доидат на ум преди да решат проблема. Няма такива некопетентни и глупави хора като тежи от грижа за клиенти на ефбет с конкурс са подбирани…

Hello ionko81!

Could you please confirm that you want us to close the complaint before the casino representatives even replied?

gives

da

to close it

да затворете я

Based on the player's request, we are closing this complaint as 'rejected'.

Please, in case you'd need our help once again, do not hesitate to reopen this complaint at any time.