Efbet Casino - Hráč není spokojen se službami kasina.

After I won the amount in question, they asked me for a photo of a debit card from which I had deposited some time ago, and only BGN 15 were deposited from it. All my other deposits and withdrawals were always through the Easypay cash register. The amounts are not small and I have deposited thousands of levs and withdrawn thousands of levs. I sent them a picture of the debit card, after which I could no longer stop any contact with them. They stopped answering my emails, 24/7 live chat does not work .. 24/7 call center also has no connection .. For me this is a terrible exposure for a company of their level and this insignificant amount of BGN 3,800 ..

I will fill out an application to terminate my registration and have all my personal data deleted from their database.

След като спечелих въпросната сума, те ми поискаха снимка на дебитна карта от която съм депозирал преди време и то от нея са депозирани само 15лв.. Всички останали мои депозити и тегления са били винаги през каса на Easypay. Сумите не са малки и съм депозирал хиляди левове и съм теглил хиляди левове. Изпратих им снимка на дебитната карта след което повече не можах да остановя никакъв контакт с тях. Спряха да ми отговарят на имейлите, 24/7 чат на живо не работи.. 24/7 кол център също няма връзка.. За мен това е страшна излагация за фирма от тяхното ниво и тази нищожна сума от 3800лв..

Ще попълня заявление за прекратяването на регистрацията ми и да бъдат изтрити всички мои лични данни от базата им.

Dear Симеом,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Do I understand correctly that you are trying to complete the verification? Was the rest of your documents accepted?

Additionally, I tested the live chat, and I didn’t come across similar problems like you. It is working for me, and it should be available 24/7, the support agent replied a little bit slower, but nothing terrible.

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

Thank you in advance for your reply.

Best regards,

Kristina

I wait for 1 hour for live chat and the moment it is my turn I am instructed to leave a message because I can not be served.

Last night I bet the whole amount and lost it. This morning I received an email from them that my account has been verified and they thank me!

I sent them an application to terminate my registration.

Чакам по 1 час за чат на живо и в момента в който дойде мой ред ми изписва да оставя съобщение защото немога да бъда обслужен.

Снощи заложих цялата сума и я изгубих. Тази сутрин получих имейл от тях че сметката ми е верифицирана и ми благодарят!

Изпратил съм им заявление за прекратяване на регистрацията ми.

Симеом, do I understand correctly, that you lost all your winnings you wanted to withdraw?

Yes exactly. There is no option for withdrawal in efbet .. It is not a question of money but of their policy itself

Да, точно така. Вариант за теглене в ефбет няма.. Не е въпроса до парите а за самата им политика

Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however we could help you only if you had some balance left.

Sadly, we are forced to reject this case. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.