Easy Casino - Hráčův účet byl zablokován.

So good day, very angry now, why am I writing this complaint, there is such a casino as: (Easy Casino). I was offered this casino, they said that it was a normal withdrawal or replenishment of the deposit, yes, I do not dispute that it is very easy to replenish, but it is very difficult to withdraw a cap, but what am I leading to, I decided to test my luck, so I won 27,000 UAH there, but I can't to withdraw them, I first paid 12% of this amount, then I was banned for something incomprehensible, I wrote to the casino their support, they wrote me something there and told me to pay more: I already paid 20% of that amount, I paid, let me think with him, poets I issued an application for a withdrawal and also paid 12% of that amount, and everything was done. Well, they told me to wait for withdrawals within a day, I waited a day for nothing, then they blocked the account again. That's what the problem was from December 20 to December 28, it's just p*****, please deal with this problem, I will be very grateful for your support, they just take money and that's all, although I threw all 1500 UAH there, and they collected a lot, but I still didn't get a conclusion 😔

Так доброго дня, дуже зараз злий, чому пишу цю скаргу, є таке казино як: (Easy Casino). Справа яка мені пропонували це казино сказали що воно нормальне виводи, чи поповнення депозиту так я не спорю поповнити дуже легко а от вивести капец як тяжко, но до чого я веду, я вирішив іспитати удачю, так я там виграв 27.000 грн, але не можу їх вивести, я заплатив сначала 12% от ціеї суми, потім мене за щось непонятно забанили, написав вте казино їхню підтримку вони мені щось там написали і сказали заплати ще: тіки уже 20% с тієї суми, я заплатив думаю хай с ним, поетів оформив же заявку на вивод і іще заплатив 12% с тіеї суми все зробив. Ну сказали ждіть виводи в течение суток, ждав сутки нефіга, потім вони уже опять заблокували рахунок. Ось яка проблема це було с 20 грудня по 28 грудня, це просто п*****, дорожіть будь ласка с ціею проблемою, буду дуже вдячний за підтримку, просто деруть гроші і все, хотя я туди закинув все 1500 грн, а зібрали багато, а вивода так і не получив 😔

Hello bogdanovu203,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Easy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear bogdanovu203,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.