Cybercasino3077 - Hráčův vklad nebyl nikdy připsán na jeho kasinový účet.

€ 100 deposited with Klarna, money was withdrawn but not added to the casino account. No response from customer service.

100€ mit Klarna eingezahlt, Geld wurde abgebucht aber nicht dem Casino Konto hinzugefügt. Keine Antwort vom Kundenservice.

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Marcel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Cybercasino does not answer. I received two emails with the request to send screenshots. No response from Cybercasino

Cybercasino antwortet nicht. Habe zwei Emails bekommen mit der Bitte Screenshots zu schicken. Keine Reaktion von Cybercasino

Could you please advise if you have contacted your payment provider already? 

Dear Marcel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.