CryptoBet Casino - Hráč se snaží vybrat své výhry.

hi, i did the withdrawal request and they just block me.

Dear Ivan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Have you accumulated your winnings with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you, Ivan, for your reply. I have checked the general bonus terms and conditions and this is what I found https://cryptobet.com/bonus:

"The following games are not eligible to meet your rollover requirements:

Sports betting, Virtual Sports, Poker, Live Casino (including Evolution Gaming, Vivo Gaming, Asia Gaming, and any other future live dealer casino offered), Roulette, Draw High-Lo, 3 Card Rummy, Baccarat, Blackjack, Single Deck Blackjack, American Blackjack, European Blackjack, Poker 3, Oasis, Triple Edge, Caribbean Poker, Three Card Poker, Video Poker, Pirate 21, Blackjack Super 7, Pai Gow, 21 Burn, Ride’m Poker, Keno, Red Dog, Pontoon, Top Card Trumps, Craps, Virtual Racebook, and Games with Progressive Jackpots."

Do I understand correctly that you have played Live Blackjack to complete the required bonus wagering? Looking forward to hearing from you.

no, i play the roman game and the oher valhalla the 2 games of the bonus to complete the rollover.

I did complete the rollover because i start the withdraw.

i mean if you dont complete the rollover you can t even withdraw, they should block me immediatly not wait that i spend money and then when y want my money they block me.

Dear Ivan,

In your first comment, you wrote that you have played live Blackjack which is a restricted game for bonuses. However, we think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering.

Unfortunately, you haven't been advised what was the exact reason to block your account therefore, I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ivan,

I looked at your complaint and will do my best to help you. I would like to invite CryptoBet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Cryptobet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.