CoinyWin Casino - Hráčova dotazovací pomoc.

I opened an account with CoinyWin on 27/05/2021, on the same day I made a mbc deposit (2.66 MBC) and took the Sports 75% bonus, I did wagering, and did withdraw the day after ( 12.00mbc) 

5/31/2021 - receive a message that my withdraw is cancel, on live chat I received information that I need to add documents, 

I did, sent the documents and added them on the website and did withdraw again.

6/8/2021 - I get an email again that my withdraw is rejected.

on live chat I can't find out anything because he is very unprofessional and rude, there is no reply to e-mail.

I added documents (id card, bill, selfie) I made withdraw again but still not processed

now on their site I can't place any bet and play at the casino, I don't know what's going on.

Dear MarioGLS,

Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue.

Did you play in the casino section as well?

Looking forward to hearing from you.

Best regards,

Kristina

Dear MarioGLS,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.