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1800 indian rupees i won was not added to my wallet. I raised a complaint through their customer care but no use, they have no idea about which games i have played and how much i earned or loose..!!!

Dear Sony,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that your withdrawal hasn't been processed? Or did your winnings disappear?

Looking forward to hearing from you.

Best regards,

Kristina

I have played book of divine and won 1800 indian rupees, but i didn't get that money.. Another one while i played i have placed a bet and due to network issues i dont get enough time to choose the slots. If i dont choose the slots in given time the game itself should do that, there was no response and i lost my betting money multiple times.. Why dont track my activities and return my losses. This is simply cheating..

Sony, thank you for your reply. Do you happen to have any proof that you won this amount? Also, a video recording showing the described issues could be very helpful.

Have you tried contacting the casino regarding these problems? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

How can i keep a video recording of my activities in the casino.. Can anybody predict how these casino operators behave like this and they are planned to loot our money. I have no records with me. I reported this matter to the customer care but no use. How they ask me the records???!!.why dont they track my history and find out what happened to my account and game plays.. @∞&%₹₹∞≠

Would you be so kind and forward me your game history to kristina.s@casino.guru? Thank you.

Here i am attaching a screen shot of my price i won

Is this the win we are talking about?

You mentioned a different amount in your initial message as well as in the disputed amount.

Did you continue playing after you noticed this? We always recommend players stop immediately and contact casino support to inform them about the issue. Did the casino start an investigation after you reported the problem? Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Dear Sony,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.