Casiplay Casino - Hráč nemůže hrát žádnou hru.

Good day

I haven't been able to open a game for about a week. "The game Book of Dead was not finished, please press ok and finish the game"

After pressing ok nothing happens. I chatted 3 times and reported the problem. I'm always put off that it's a tech. There was a problem and that it would be fixed as soon as possible. But nothing happens. I can't find a button for my account either. so I can't cash out.

Guten Tag

Seit ca. 1 Woche kann ich kein Spiel öffnen. "Das Spiel Book of Dead wurde nicht zu Ende gespielt, bitte drücken Sie auf ok und spielen Sie das Spiel zu Ende "

Nach dem drücken auf ok passiert gar nichts. Habe 3 x gechattet und das Problem gemeldet. Werde jedes mal vertröstet dass es ein tech. Problem gäbe und dass man das so schnell wie mögliche beheben würde. Passiert aber gar nichts. Auch finde ich kein Button für mein Konto. kann mich also nicht auszahlen lassen.

Hello esleemann007,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casiplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Do you have any real balance left on your casino account? What did the casino respond when you contacted them with this issue and when was the last time you spoke to them?

Looking forward to your answer.

Regards,

Nick

Dear esleemann007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.