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I was playing a game with a little over $900.00 and was betting $2.50. I was still over 850.00 when all of a sudden my account went to zero and the notification came up saying in order to make a bet you have to make a deposit, I said "what?" I have over 850.00 but when I logged out and went back in my account still said zero. This casino is a cheat and a scam, do not play at this casino.

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried communicating this issue with the casino directly? Could you please forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Christopher,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.