Casinochan - Hráč se snaží vybrat své výhry.

Hello, casinuchan I handed over the necessary documents photo op front back side ... photo credit card front back side with covered central six numbers as instructed. I made a total of three deposits of CZK 250,250,500 ... by credit card ... They took place immediately and were credited to the player's account .... The account is active ... As soon as I want a payout from the player's account ... specifically CZK 2,500, this is always rejected in time and the amount credited to the account again. Please don't know where the problem might be? Thank you very much for your answer.

Dobrý den, casinuchan jsem předal potřebné dokumenty foto op přední zadní strana... foto kreditní karta přední zadní strana se zakrytymi středovými šesti čísly dle pokynu. Ucinil jsem celkem tři vklady 250,250,500 Kč... platební kartou... Proběhly okamžitě a byly na hráčský účet připsány.... Účet je aktivní... Jakmile chci výplatu z hráčského účtu... konkrétně 2.500 Kč je mi tato vždy po čase zamítnutá a částka opět připsána na účet. Nevíte prosím, kde by mohl být problém? Děkuji moc za odpověď.

Dear Lukáš,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have completed account verification successfully, or it’s still ongoing? Have you been offered any alternative method to withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, I've been trying to communicate with the casino all day ... Still the same answer ... I've already given up and canceled my player account ... I don't trust Cssin Chan ... Bonuses 0 ... You can't pay out money. Thank you and I'm finishing, the problem has already been solved, I'll pass on my experience with the casino like this ... Absolutely appalling

Dobrý den, snažil jsem se celý den komunikovat s casinem... Pořád stejná odpověď... Již jsem to vzdal a zrušil hráčský účet... Cssinu Chan nevěřím... Bonusy 0... Vyplatit peníze nelze. Děkuji a končím, již je problém vyřešen takto své zkušenosti s casinem předám dál... Naprosto otřesné

Once again, I’m sorry to hear about your negative experience. Since you have closed your account, I’m afraid, there is not much we could do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.