Casino765 - Hráč si stěžuje na bonus bez vkladu.

I receive an email from Casino 765 4 days ago, ie D. 15 / 5-2020. O the mail says that I have won 25 no deposit freespins for Genie's Fortune, I just enter the following code 25Spins-1

I first see the email 3 days later and try to enter it, but it doesn't work.

Contact then live chat, but they will not help, they say I have to deposit in order to get a bonus. I discuss it for a long time, but they don't give up.

Then I try to email support, but they are also not chopped in. They further claim that I received the bonus D. 5 / 5-20 when I created an account.

After all, I can't have done that when the e-mail with the winnings was first sent to me D. 15 / 5-2020.

Really trying to explain to them that I did not receive the winnings, but they are completely indifferent. Now they don't even respond to mail anymore.

Total silence on their part.

Seems it is some swindling and cheating.

Jeg modtager en e-mail fra Casino 765 for 4 dage siden, altså D. 15/5-2020. O mailen står der at jeg har vundet 25 no deposit freespins til Genie's Fortune, jeg skal blot indtaste følgende code 25Spins-1

Jeg ser først mailen 3 dage senere og prøver at taste den, men den virker ikke.

Kontakter så live chat, men de vil ikke hjælpe, de siger at jeg skal indbetale for at kunne få en bonus. Jeg diskutere længe med det, men de giver sig ikke.

Prøver så at e-mail support,men de er heller ikke til at hugge i. De påstår ydermere at jeg har modtaget den bonus D. 5/5-20, da jeg oprettede en konto.

Det kan jeg jo ikke have gjort,når e-mailen med gevinsten først er sendt til mig D. 15/5-2020.

Prøver virkelig at forklare dem at jeg ikke har modtaget gevinsten, men de er fuldstændig ligeglade. Nu svarer de ikke engang på mail mere.

Total tavshed fra deres side.

Synes det er noget svineri og fusk.

Dear Lise,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem with the bonus. Even though I understand your point of view, the casino can decide whether they grant you the bonus or not, especially those no deposit ones. But I see that you entered €25 as a disputed amount. How should I understand this, please? Is there any money in your account?

If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Hey. I had to write an amount in the box, otherwise the page would not send me on.

hej. Jeg var nødt til at skrive et beløb i feltet, ellers ville siden ikke sende mig videre.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. I understand that you were supposed to receive 25 free spins, but as I mentioned previously, the casino can decide whether you are eligible to receive the bonus or not and we cannot punish the casino for not granting you a No Deposit Bonus. I would recommend you checking out our No deposit offer, maybe you could find something even better:

https://casino.guru/no-deposit-bonuses-casino

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.