Casino Room - Hráč zažil technickou závadu.

Since I have already played at several casinos online I really have to say that this seemed very strange to me Scatters were displayed and pulled away at the last second at 600 euros 1x free spins with a profit of 15 euros Very questionable casino and I think that this is being cheated. I have already been registered in this casino and before that it happened exactly what I thought was very strange.

Kind regards

Da ich schon bei mehreren Casinos Online gespielt habe muss ich wirklich sagen das dieses mir sehr komisch vorkam Scatter wurden angezeigt und in letzte Sekunde weggezogen bei 600 Euro 1x Freispiele mit einem Gewinn von 15 Euro sehr Fragwürdiges Casino und ich denke sas hier betrogen wird. Ich war schonmals in diesem Casino angemeldet und vorher ist genaus das gleich abgelaufen was mir sehr komisch vorkam.

Mfg

Dear Flo999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

No screenshots etc, I don't have such scatters, yes, so that's probably not possible.

In my opinion things are not going well there as I said it is not the first casino I play in and 600 euros is more of a minimum amount in terms of what I usually play, I just want something strange going on there.

Kind regards

Nein Screenshots etc habe ich nicht solche Scatter laufen ja durch daher ist das eher nicht möglich.

Meiner Meinung nach läuft es dort nicht mit rechten Dingen zu wie gesagt es ist nicht das erste Casino in dem ich spiele und 600 Euro sind eher ein Minimalbetrag an dem gesehen was ich sonst spiele, es geht mir nur darum das dort etwas komisch abläuft.

Mfg

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

I’m very sorry we couldn’t help you to resolve this case. I will now reject this complaint. Thank you for your understanding.