Casino Night - Hráčův účet byl zablokován.

Casino close my account without i ask to do that. They dont inform any way about me.

After i see i am banned, support explain its because i talk about bad luck and frustrated because lost money too easy. They say its forbidden on this casino.

Dear Jamethai888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. Especially, if the casino detects any suggestions from players about losing too much money and being frustrated about it.

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you. What the disputed amount represents, please?

Thank you in advance for your reply.

Best regards,

Petronela

Hi

Who talk about penalize, point is close account and re-open?

Ok, again Casino guru cannot do anything, thats fine, its not really suprise me.

There is only some small amount cashback bonus what on my account.

Casino close account because i talk about losing money too easy, not too much. So at least good to everyone know this is only casino who penalize player if they talk to support anything about losing money, its forbidden.

Thanks for help..

Dear Jamethai888,

Unfortunately, we received supporting evidence from the casino that you actually requested the account closure during one of the live chat conversations.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Hi

Is that possible me to see that live-chat conversation where i ask this closure?

Some email i accept this at account is closed, but i dont remember i ever ask this in first place.

I do apologize, Jamethai888, but we do not forward supporting evidence to players. As I mentioned earlier, if no funds are being held by the casino there's nothing we can do about it. Moreover, if you requested the account closure yourself.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

As I mentioned many times before, casinos have the right to close any players’ accounts without stating the reason. As long as there are no real funds being held by the casino, we can’t force any gambling establishment to reopen someone’s account.

We received a screenshot of your live chat conversation during which you said: "Can you close my account on this sh*thole then!!!!! ("

Regardless of this comment, as long as all the winnings were paid, your membership can be finished anytime. We are not siding with the casino as you stated, and this is not a courtroom. I didn’t say you are guilty of something, I just explained to you that you are not entitled to have your Casino Night account reinstated. Thank you for your understating.