Casino Moons - Hráč má nějaké problémy.

Tired of explaining. Straight to the point. They've deducted a lot of money without my permission. Don't put your card details, use crypto if you want to try. But don't expect you will get it back or if you win. you won't be able to withdraw it. even wagering finishes.

Dear Unknown,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand correctly what the issue is here. Could you please describe your problem in more detail? Are you having problems with withdrawing your winnings?

Have you tried discussing this issue with the casino directly? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Unknown,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.